Common support topics
Sign-in or access
Confirm the correct staff profile and restaurant location. A manager can review role, location assignment, PIN access, or lockout status.
Weekly prices
Use Sync Latest Weekly Prices. Confirm the device is online and the Mac administrator has published the latest approved catalog.
Purchase history
On the mobile device, upload the device’s purchase history. On the Mac, run Team Purchase History Sync.
Invoice Audit
Confirm the correct vendor is selected and use the supported invoice file type. Recheck the audit after weekly bids are imported.
Vendor price imports
Choose the correct vendor before importing. Use the standard bid columns and preserve item codes in the SKU / Item Code column.
Backup and recovery
Create a full app backup before major updates. Keep a copy outside the device, such as a private iCloud Drive folder.
Frequently asked questions
Why are the newest prices not showing?
Confirm that the Mac administrator published the latest weekly catalog to the production CloudKit container, then use Sync Latest Weekly Prices on the mobile device.
Why is a mobile order missing on the Mac?
Upload the purchase history from the mobile device, then run Team Purchase History Sync on the Mac. Confirm both apps use the same iCloud container and production environment.
Can I remove an invoice-audit reminder without deleting the purchase?
Authorized managers can use Delete Warning in Invoice Audit. The reminder is dismissed while the purchase record and saved audit history remain available.
How do I update the customer allergy QR menu?
In Captain George’s First Mate, open Allergy Safe Menu & QR, verify manual recipe allergy tags, and export the Customer Allergy Menu HTML. Rename the exported file to index.html, replace the website file at allergies/index.html, and redeploy the site. Keep the public URL set to https://cgpricebit.com/allergies/; the QR code does not need to be reprinted.
How do I request correction or deletion of staff-profile information?
Open the Privacy Choices and Data Request page and follow the instructions.
What to include in a support email
- Restaurant location
- iPhone, iPad, or Mac model
- App version and build number
- The screen or feature involved
- The exact error message
- A screenshot with PINs and sensitive information covered